Cleanliness has always been an essential element to Best Western Hotels & Resorts’ “service from the heart” approach. We have been an industry leader in providing clean, well-maintained accommodations for travelers beginning with the rollout of our I Care Clean program in 2012.
Remaining committed to our guests and associates, and in a true display of Best Western’s caring spirit and industry-leading service, we have launched an expansion to our 2012 initiative with We Care Clean.
This initiative is an elevation of our cleaning methods and best practices, designed with the safety of guests and associates in mind. We are continuing to provide comfort and reassurance to our guests and associates that their health and well-being come first.
So, when the time comes to hit the road again, you can rest easy knowing we care about what matters most.
Front Desk and Lobby
- Social distancing measures will be implemented, including the installation of floor decals and plexiglass partitions.
- New protocols will minimize guest contact with personnel through a streamlined check-in and check-out process, such as the use of Best Western’s Mobile Concierge platform.
Housekeeping
- Housekeeping offerings will be modified for stay-over guests, including the elimination of a full cleaning service unless specifically requested by guests.
- Enhanced and thorough cleaning protocols will be implemented in guest rooms. Guest rooms will not be entered for 24-72 hours after check-out, at which time the room, linens and all touchpoints will be cleaned with chemicals aimed at killing COVID-19.
Temporary Breakfast Offerings
- Breakfast offerings that comply with local regulations, with breakfast rooms closed where required to avoid unnecessary guest congregation.
- Enhanced ‘Grab & Go’ offerings will be implemented in most hotels providing guests with pre-packaged food and beverage options.
- Hotels may opt to provide a “served” or pre-plated breakfast to minimize guest contact with food, beverages and surfaces and cross-contamination.
In addition, we are ensuring Best Western members and guests continue to receive rewards and flexibility when it comes to their stay.
Best Western Rewards Members
- Instead of a welcome gift, members may earn points or receive a hand sanitizer.
- Members may earn points for opting out of housekeeping services.
Booking | COVID-19 Cancellation Policy
Best Western will continue to honor the updated cancellation policy.
- The policy applies to any reservation for any future arrival date.
- Guests may cancel at any time if cancellation occurs at least 24 hours before arrival, and the reservation is canceled on or before June 30, 2020.
- Hotels will waive all fees associated with the cancellation of the booking.
Read the full COVID cancelation policy.
